DNA Helpdesk is a powerful yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features Include: automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type. Automatic escalation of ticket status based on customer specific rules. Structured notes history for a ticket with source identifiers (telephone, e-mail?) for each additional entry within the ticket lifecycle. Optional Hardware and Software Inventory and Remote Control. Streamlined creation of a solutions database to aid future help requests. Help Request Logging with customizable categories for easy input. Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time? Ongoing history by user for all previous support requests. Fully Web-based only requiring installation on a single Server.

Version 1.1 features unspecified improvements and bug fixes.