HelpDesk IQ from Remedy is an adaptive, browser-based, easy-to-use help desk and asset tracking solution. HelpDesk IQ improves the productivity and efficiency of your help desk, while lowering costs and administrative expenses. Packed with easy to use and time saving features, HelpDesk IQ allows you to easily assign work and monitor the process electronically, while providing instant access to status, costs, and reporting. Automatically capture and record important help desk events, such as changes in priority, responsibility, and status, on every ticket and gain complete visibility into the process of each service request. Available from anywhere. Customers, help desk agents, and technicians can access HelpDesk IQ easily through an Internet browser, when and where they need to.

Note: This is a very large (149MB) file and may take several hours to download via dial-up modem.